Royal & Ross

Job Title: Business Analyst/Project Coordinator - Salesforce Implementation

Department: Sales Operations

Job Overview:

We are seeking a dynamic and detail-oriented Business Analyst/Project Coordinator to join our Sales Operations team. This role will work closely with our Salesforce Administrator to support the implementation of Salesforce solutions, ensuring alignment with business objectives. The ideal candidate will possess strong analytical skills, project coordination experience, and a deep understanding of Salesforce processes.

Key Responsibilities:

1. Business Analysis:

• Collaborate with key stakeholders to gather and document business requirements related to Salesforce implementation projects.
• Conduct thorough analysis of existing business processes, identify areas for improvement, and recommend solutions.

1. Project Coordination:

• Assist in the planning, execution, and monitoring of Salesforce implementation projects in collaboration with the Salesforce Administrator.
• Create and maintain project schedules, ensuring timely delivery of milestones and adherence to project timelines.

1. Requirements Definition:

• Work closely with business units to translate business requirements into clear and actionable user stories and functional specifications.
• Facilitate requirements workshops and meetings to ensure a common understanding of project goals and objectives.

1. User Training and Adoption:

• Develop training materials and conduct training sessions for end-users, ensuring a smooth transition to new Salesforce features and processes.
• Support change management activities to drive user adoption and ensure successful implementation.

1. Data Analysis and Reporting:

• Collaborate with the Salesforce Administrator to analyze data within Salesforce and generate reports to provide insights into business performance.
• Identify opportunities for data quality improvements and work towards ensuring data accuracy.

1. Communication and Documentation:

• Maintain clear and concise documentation of business processes, requirements, and project progress.
• Communicate effectively with project team members, stakeholders, and management to provide regular updates and address any concerns.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Proven experience as a Business Analyst or Project Coordinator, preferably in Salesforce implementation projects.
• Familiarity with Salesforce processes, workflows, and configurations.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.